Spreester is committed to customer satisfaction. We offer 100 Day Returns & Exchanges on all stocked items in our store. This does not apply to personalized or custom made items. Personalized or custom made items can be replaced if a mistake has been made in production. See the individual item page for any item related policies not mentioned here.
With the best of intentions, we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.
Return Authorisation
A Return Authorisation (RA) number is required for replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is to be returnable, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Delivery and handling charges on returns are not refundable, and products are to be returned at the customer’s own cost and risk. 15% restocking fee will be applied.
FAQ’s
Questions
I have a problem with my order, what should I do?
Do you have telephone support?
If I found descriptions of the item details different to the item I have received, what should I do?
Can I drop off returns instead of posting back?
Answers
I have a problem with my order, what should I do?
Please contact us at customerservice@spreester.com.au and our customer service team will review your case.
Do you have telephone support?
We do not have phone support at the moment. However, we do endeavour to reply to all emails within 1 business day. We do understand that sometimes it can be frustrating to wait for a reply. In order to keep our costs down we can only provide email support for the time being. Should you have further enquiries please feel free to email us at customerservice@spreester.com.au, one of our staff will be happy to assist you.
If I found descriptions of the item details different to the item I have received, what should I do?
While all care is taken, any errors or omissions in the item details are unintentional. Please notify us this matter as soon as possible at customerservice@spreester.com.au.
Can I drop off returns instead of posting back?
No, unfortunately we do not offer a pick up or drop off facility. Please contact us at customerservice@spreester.com.au for return details of your particular item.
Contact Us
If you have any questions or comments about us or our products, please contact us on the following email address: customerservice@spreester.com.au.